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Click for the BBB Business Review of this Air conditioning & Heating Contractors - Residential in El Paso TX


10-19-2017

10.0000 on the person who took my call there was none...all done on line...all was great...
10-19-2017

10.0000David was friendly and helpful. Sobellas is awesome.
10-18-2017

10.0000Paul was awesome, explained everything, even called to come early. He did a great job and we were very pleased
10-17-2017

10.0000Great job by all
10-17-2017

10.0000Our service tech was Fabian and we have found him to be very knowledgeable and helpful. You need more like him.rnThe Villademoros Family

*****
"This company sent out a courteous and knowledgeable technician. He arrived on time, called me 20 minutes before his arrival time, was able to diagnose my dishwasher's problem, fix it, and called me so we could finalize the billing. I was very impressed with this service." Rebecca S.

*****
"Jose M. is top notch repair person." Kent O.

*****
"Team was awesome. Quick diagnosis and prompt repair!" Jason A.

*****
"SoBellas was awesome! Problem was quickly diagnosed and repaired. I originally bought all of my appliances from SoBellas and wanted to ensure that they also took care of the maintenance." Jason A.

*****
"Rudy M provided excellent and prompt service. He was friendly yet professional and had our dryer vent cleaned in a jiffy. SoBellas makes it convenient to schedule your appointment too. I was able to set up an appointment online over the weekend and received both an e-mail confirmation and a phone call. I would definitely use them again." Karen O.

*****
"Jose A. was on time, polite, friendly, and thorough. Nice work!" Lisa B

*****
"Just a quick note to mention that SoBellas has provided me with excellent service." Joel V.

*****
"Fabian A. Did great work for us, appliances are working great. He gave us a call before arrival, was professional, provided explanation of work, very helpful." Nancy S.

*****
"SoBellas service was fast, reliable, and friendly. They send copies of invoices and appointment confirmations to your email which is a great feature. Jose A. was a pleasure to work with. Highly recommended! Thank you!" Casey B

*****
"Jose was a true professional. Service is paramount to SoBellas and Jose is a sterling example of a service-oriented professional. I salute him and wish there were more service professionals like him." Ralph C.

*****
"I appreciated the email the day before my appointment, with photo of repair man, and the call from him (Jose) telling me he was on his way. Jose was punctual, courteous, professional, efficient, and neat." Bridget M.

*****
"Jose M. came to my house to fix my Subzero Refrig. He was professional and friendly. I had gotten an estimate from the Sub Zero Certified repair person out of El Paso, $1,200. Jose said we could put more refrigerant in it and see how it holds, or we could replace the evaporator. He gave me options instead of just going for the most expensive replacement. We went for the refrigerant and it is working fine. Jose was great and I would very highly recommend him. He is very personable, honest and has a great attitude. We have been ripped off so many times by repair people. Finally, we found someone we trust." Shirley C

*****
"We had a problem with our refrigerator. Jose M was our service person, He arrived right on time. He discussed the steps that he was going to take to isolate the problem. He was efficient, pleasant, and knowledgeable. The total cost of the repair was very reasonable. Two thumbs up for SoBellas." Bill F.

*****
"Rudy was an awesome technician. He was very knowledgeable with all my questions pertaining to my dryer. He ordered the part and as soon as it arrived he came out to repair it immediately. Thank you very much SoBellas Appliance, Rudy is a very smart and caring employee." Raquel N.

*****
"Cooktop problem was resolved and the serviceman was friendly and competent." Larry W.

*****
"Paul M was our repairman. He called first, arrived when he said he would, got right to the problem with our Samsung washer, fixed it, did his tablet "paperwork" then left. Expeditious overall......so easy to deal with." T.Q.

*****
"I had Paul M. From SoBellas home service repair our microwave today. He instantly found the problem-ordered the defective parts installed them and tested the unit for proper operation. He was very friendly and knowledgeable. I would recommend him for any service repairs required. Great service and very nice staff!" Larry M.

*****
"Chris and Paul were terrific. This company has excellent customer service!" Bob F.

*****
"Nice and friendly employee. He answered all of my questions." Doug K.

*****
"SoBella's is the only company we have found in the El Paso area that can fix appliances. After others (including manufacturer's reps) have failed to address an issue, Jose M has fixed our problems. So far, he has repaired our wall oven, freezer, and washer. We will always ask for Jose M in the future." Caroline P.

*****
"Jose M. & Rudy were very professional & knowledgeable. If other appliance issues come up, will ask for Jose & recommend to friends." Richard W.

*****
"Appt was 8-12 showed up on time at 8 am, and took care of my washer issue in minutes. Rob finished and I'm back to washing clothes again." Brandon G.

*****
"Great service very professional and on time. Thanks for a job well done." Warren S.

*****
"The type of repair was diagnosed quickly. The repair itself was done in a matter of minutes. Paul was courteous and efficient. We will use So Bella's again!!!" S O.

*****
"Excellent service. Friendly tech. Gave me additional tips for getting my laundry cleaner and how to take care of my machine. SoBellas gives awesome service." Paula A.

*****
"I was so pleased with our service today from Paul M. He was on time, thorough, knowledgeable, polite, and professional. I highly recommend Paul and SoBellas Home Services!" Celestia S.

*****
"Excellent quality service" Franze W.

*****
"Excellent response and service. Paul M explained the work, answered all questions and offered suggestions to better maintain the refrigerator. Paul arrived within the time frame scheduled, calling about 15 minutes before arrival. He was extremely polite and professional in his work. I will definitely use for any future repairs." Franze W.

*****
"Rob C. Was quick and efficient. Was sure to make sure I had no questions before he left." Chomy T.

*****
"Service was on time, explained every detail of the service and made suggestions about care and cleaning. Would recommend they to all my family and friends - Thank you" Andy M.

*****
"Paul the technician called ahead of time, was on time and knew how to install the part & fix the problem. I'm Pleased my washer is up & running." Robert K

*****
"Once the part came in I was notified and I called on a Monday, scheduled for Wednesday which I requested. Paul the service tech called ahead of time, was on time, installed the pump motor, knew what he was doing. I'm Happy washer up and running." Kathy A

*****
"Quick service. From the time I called, until the lob was finished took a little over 1 1/2 hours. Isaac, the repair technician, was extremely professional & efficient. Very personable & knowledgeable. Nicest repair technician we've ever had. Our first time to use SoBellas. Extremely pleased. Highly recommend them." Dennis C.

*****
"My refrigerated air unit suddenly quit yesterday evening. I tried everything I could think of to no avail. I got on Sobella's website this morning and during a chat with a company rep described my problem and made arrangements for a service professional to come to my house this afternoon. The time window given was 1 PM to 5 PM. The service professional who came to my house was Jose Martinez and he arrived about 1:10 PM. Within about 10 or 15 minutes he had identified the problem and was well on the way to getting it repaired. He told me what the job would cost and identified a part that will need to be replaced in future. The cost was exactly as quoted with no high pressure. Just great professional service. I have been a Sobella's customer for several years because they provide great service at reasonable prices. I will continue to use Sobellas in future." Roy C.

*****
"This is the second time we have used SoBellas in the past few years. I'm impressed. Professional, efficient, exceptionally timely...things I have not been able to say about many businesses since moving to El Paso 6 years ago. I highly recommend using this service." Susan M.

*****
"Excellent and next day service, Jose Luis Alvarez fixed my washer in no time and he did a great job, the price is very reasonable. I am very pleased with him and the company." Imelda L.

*****
"Hired these guys today an I must say I was very impressed with great service. WOW.
When I called I was greeted on the phone with someone that really knows how to be friendly over the phone.
My washer had gone out so I called these guys to come out. I was told that it would cost $95.00 to give me an estimate. It was kinda high but I was desperate. They said that if I went with the service they would wave that fee though.
Well to my surprise the cost of repair to my washer was only $275.00. A motor had gone out.
I was thinking it was going to cost more because my washer was one of those computer kinda side loaders. Then the repair guy said he had it on his van. Wow again!!
The service man was very knowledgeable and friendly. I can't remember his name but he was great. I know next time I'm gonna call these guys for now on......A/c or appliance.
Oh!! I also got a great warranty!!
5 years on the part and 1 year on labor. 🙂 just can't beat that!!!!" Victor S.

*****
"Great service and tech. Technician Jose Martinez was very courteous; promptly diagnosed electrical issue with refrigerated air conditioner and fixed it. He was patient in explaining issue." R.S.

*****
"Isaac Was friendly and understood the problem and fixed it wright off." Joe Ann D.

*****
"Jose Martinez is the tech that came and got our a/c going. He did an excellent job, was friendly and professional." Rebecca B.

*****
"Jose Martinez came to repair a refrigerator that had a clogged up defrost drain. I was contacted and asked if it would work for him to come a full 24 hours earlier than originally scheduled. He arrived precisely when he had told me on the phone. He was courteous, fast, and efficient. He answered other questions I had as well. My wife and I were extremely pleased." James P

*****
"Paul M just came over to help us with an issue with our Samsung dryer. He was extremely knowledgeable and answered all my questions. He also provided me with clear and helpful guidance on how to care for both my washer and dryer. I'm definitely recommending him and Sobellas to friends and family." Barbara H.

*****
"I contacted Sobellas to check out my furnace and they came that same day . There tech John Lopez was very professional and very knowledgeable and extremely patient with any question and concerns I had. I will definitely refer them to my friends and family.. Thank you John Lopez for your excellent work!" Melba R.

*****
"Rob did an excellent job servicing my Samsung washer. He fixed a work around so I could use my washer until the part came in, and then came and fixed it quickly when the part arrived." Jeanie G.

*****
"John L was our tech and he was very professional and knowledgeable. He was able to quickly fix our refrigerator. We are very grateful for his help!!!" Charles S.

*****
"John L did a fantastic job fixing our refrigerator. He was prompt, very professional and very knowledgeable. I would highly recommend SoBellas." Nick P.

*****
"John L. was on time, professional, and friendly. If we need a repair, we will call SoBellas and request John." Elizabeth F.

*****
"These folks were great from the start with the person who answered the phone and made the repair appointment and then to the repair specialist (Rudy Martinez) who came out (he called when he was on the way and arrived at the agreed appointment time) and did the repairs to our refrigerator. I would recommend SoBellas without reservation." Charles H.

*****
fabian - cesar - edgar these gentleman were very professional and respectful. they did an amazing job!!! thank you sobellas!!!!" Larena S.

*****
"My air conditioning went out in the summer 100+ degree weather and So Bellas was the only company that would come the same day I called. The individuals answering the phone were very cheerful and seemed genuinely friendly and concerned about helping me (a rarity these days). The technician, Jose, was extremely professional, friendly, and got my air working again in less that 30 minutes! I HIGHLY recommend So Bellas." Raquel R.

*****
"We has SoBellas come check our GE refrigerator for a defrost heater problem. The service tech, Paul, was very polite and explained everything carefully as he was diagnosing the problem. He determine our defrost heater was indeed not working. Since I knew changing this piece was very easy, I told them I preferred to do it myself. Paul was great and explained what I should watch for when installing it myself. Most service companies would have pushed a hard service sale, but since I know how to handle most small changes SoBellas was willing to let me handle it myself and save just a little money... no pushing sales. These guys are great!! I would highly recommend them to anyone. Their service is great and their prices are reasonable." Bill C.

*****
"First time using SoBellas. CJ answered my call and was very courteous and professional. Told me the name of the service person who was going to come to my house. Rudy M called me before coming to my house and came shortly after that. He was professional and asked me what the problem was. When I told him, he listened and quickly got to work. Solved the problem within minutes. Based on this experience, I will call them next time I need any work done on my evap cooler! Thank you SoBellas!" Kenneth N.

*****
"SoBellas was fantastic. Paul came out to fix our refrigerator. It ended up being something simple and Paul took the time to explain everything so that if it ever happens again I can fix it myself. Where do you get service like that anymore?! Great job guys, keep up the good work." Doug S.

*****
Paul did a super job fixing our ice maker. The job was more complicated than we originally expected, but Paul
kept at it until the problem was fixed. I'd recommend So Bellas and Paul to anyone with appliance repair needs in San Antonio." Dana C.

*****
"Very Pleased with the service. Paul was great. Will call sobellas again if I ever need help." Ken J.

*****
"Such great service!!! My fridge went out last night and I sent a message first thing in the morning for an appointment. Within 10 minutes the owner of the company replied to my inquiry and forwarded my request to the service team. I was able to get scheduled the same day and the technician assigned to me was prompt and very professional. Isaac did a full inspection of my fridge and informed me that I did not need any work on it. He just gave me some maintenance tips and was able to get it going right away. What a relief!! He could have told me I needed some expensive repair and I would have paid for it! Thank goodness for their honesty and great service. I highly recommend these folks!!!!" Lorena V.

*****
"Sobellas came and took care of everything in the best manner possible my tech (Jose quijes) he was very nice and polite took care of everything and kept everything very clean was in and out in a timely manner." Arick F.

*****
"Found SoBellas in San Antonio with an A rating on Angie's List. Called shortly after 9 am and was told they would be there between 1 and 5 pm the same day. They exceeded that expectation by calling to say they would be early and arrived well before noon. Paul was extremely professional, and very knowledgeable and polite, He did the repair quickly and efficiently, and had lots of good information to share. I will not hesitate to call SoBella's again and will be recommending them to friends. Great job!" David N.

*****
"These people provide wonderful service. No matter the problem--washing machine doesn't wash, refrigerator doesn't refrigerate, or air conditioner doesn't cool--they know what they are doing, know where to get knowledge if they don't have specifics, get equipment operating properly, quickly. They are the best." Gerald C.

*****
"SAMSUNG SENT SOBELLAS OUT TO REPAIR MY NEW WASHER. ISAAC WAS THE SERVICE TECH AND REALLY KNEW WHAT HE WAS DOING. FIXED. I WILL CALL SOBELLAS UP FOR ALL SERVICE CALLS ON ANYTHING THEY HANDLE. GREAT GUY AND GREAT COMPANY." Dale

*****
"Rudy Martinez did an outstanding job working on my refrigerator. He looked up information for my computer interface and now my refrigerator works better now than ever. Thanks for a job well done." Kathryn D.

*****
"Great service fast repair. This is the service to use for Las Cruces" William E.

*****
"Excellent service to my Air Conditioner unit on the roof. Very professional and explained everything they were going to do. Highly recommend SoBellas! Thank you." Bruce L.

*****
"Rudy came to our home today for the winter service check. He is very personable yet professional. He definitely knows his way around the repair of appliances as well as heating and cooling systems. If your washer, dryer, dishwasher, etc. is on the fritz...call Sobella's and ask for Rudy!" Debra L.

*****
"Jose Martinez was very professional and polite. I recommend the company and their technicians." Patty V.

*****
"Excellent service, very professional work and great diagnostic by Jose Martinez highly recommended!" Carlos U.

*****
"Great service company! I am so happy I found these guys. Great communication for my appointment and our service guy paul was very professional. I hope my appliances will behave now but if they don't I know I can count on sobellas being very quick to help." Frank S.

*****
"Jose Martinez did an excellent job with maintenance on our furnace. Called before hand, was on time, and made an excellent effort checking our heater and answering questions. Thank you so much!" Fernie M.

*****
"Just had Jose Martinez come by and he made sure my heater is ready for the winter by getting it all cleaned up. He also made sure everything was working good he was a real professional thank you Sobellas for sending him." Johnny B

*****
"I had 2 different companies come out to service my dryer and neither one could figure out what was going on. I really didn't want to buy a whole new dryer and mess with hauling the old out and new one in. So I figure I would give sobellas a try. They seemed to have pretty good reviews and I have to say, I was not disappointed. The service man Paul came out and I explained what was going on and after some test he said there was a problem with the computer board. He had to order the part but he managed to get the dryer working while the part was coming in! Superb. It only took a few days and now the new part is in and my dryer works great. Fantastic job!" Jill C.

*****
"Rudy was great. Diagnosed and fixed quickly, was super friendly as usual. Thanks for another great experience." Rae.

*****
"I had a very good experience with Sobellas. Everyone I dealt with, from the office to the technician, were polite and professional. Paul came out to fix our washer. He called to let us know he was on the way and arrived at the scheduled time. He had the parts on his truck necessary for the repair and everything went very smoothly. I highly recommend them, they are the model of what a service company should be." Thomas S.

*****
"Called these guys to come look at my refrigerator that stopped working. They were out within an hour and very professional. Great prices too. Didn't recommend anything I didn't need and went for the simple solutions first! I highly recommend them." Jill S.

*****
"Issac and Paul were hired to remove and replace my electric double wall oven. They are both highly professional and knowledgeable. They worked well together and solved all problems that arose with the new oven which was very heavy and physically difficult to handle. Bottom line, the new oven fits like a glove and looks fantastic!" Afa.

*****
"We've used these guys a number of times now...AC was most recent & our washing machine. Easy to make an appointment with fast, reliable, & honest service. Highly recommend this company & I will continue to use them for my future needs." Jeremy A.